Ensuring Responsible Gaming and Self-Exclusion
As a prominent casino and betting provider in Bangladesh, we recognize that not everyone views gambling solely as a form of entertainment, and that not everyone is well-versed in safe gambling practices. For this reason, our company diligently upholds the Responsible Gaming policy, offering a range of features and measures related to this policy on our website. Our goal is to cultivate a secure and responsible gambling environment on our platform, where users can find comprehensive information about MCW’s Responsible Gaming initiative in Bangladesh.
Customer Support and Assistance
Our dedicated customer service team is available 24/7 to assist you with any issues, including concerns related to irresponsible gambling. You can easily reach out to them for help through Live Chat, email, or social media. Our team can assist you in setting limits and provide additional resources from organizations specializing in supporting individuals struggling with gambling addiction.
For the optimal experience on our platform, we offer the following recommendations to ensure responsible gambling:
- Utilize deposit limits;
- Take regular breaks during your gaming sessions;
- Maintain a single account for all your gambling activities at MCW;
- Establish time limits for your casino sessions;
- Avoid chasing losses;
- Refrain from gambling when feeling down or stressed;
- Gamble mindfully and steer clear of high-risk behaviors.
Underage Protection
We have a strict policy against underage gambling as it is deemed unacceptable. Our website implements measures to protect minors, ensuring that individuals under the age of 18 cannot create or utilize accounts. Our thorough verification process safeguards against any attempts to violate this policy, resulting in immediate account blocking. Restricted actions include making deposits, withdrawals, and participating in MCW casino games.
Voluntary Self-Exclusion
Our platform offers the option for users to establish customized limits to prevent compulsive gambling behaviors. A key feature is self-exclusion, designed for individuals recognizing the harm of gambling addiction. This entails temporary account suspension for a set duration, ranging from 6 months to 5 years. To activate self-exclusion, users must contact customer service. Once in effect, this restriction cannot be reversed. Any unauthorized account creation following self-exclusion will result in an immediate ban, extending to associated accounts.